Michelle Edwards - Co Owner

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Detail-oriented professional with a track record of successfully managing inventory, increasing sales and providing -excellent customer service. Skilled in developing streamlined processes and identifying areas of improvement to maximize efficiency and cost savings. Committed to delivering quality results and ensuring customer satisfaction.

Dynamic professional with a proven track record in client relations and cost tracking, trained and developed as a member of management at each position I have held.

Skilled in inspection principles and adept at fostering positive vendor relationships. Achieved significant improvements in workflow planning and inventory management, demonstrating a keen ability to enhance operational efficiency.

Highly organized candidate experienced in providing comprehensive clerical and administrative support. Proven track record of managing daily office operations, coordinating calendars, scheduling appointments, and handling incoming and outgoing calls. Adept at creating and maintaining filing systems and using office software applications.

Committed to providing outstanding customer service and ensuring the accuracy of administrative tasks.

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives.

Resourceful and results-driven with a passion for growth and efficiency to meet company needs.

 Inventory Management - Stock management - Invoice Processing - Goal Setting - Inventory Restocking Demand forecasting - Customer Relations - Returns processing - Vendor Relations

Improving customer satisfaction - Customer Service - Inventory Auditing - Task Prioritization

Team Collaboration - Proofreading - Project Coordination - Spreadsheet Creation - Tech Savviness Document Preparation - File Organization - Expense Reporting - Attention to Detail

Decision Making Time Management - Meeting Scheduling - Client Relations - Excellent Communication Email Management - Social Media Management - Database Management - Scheduling - Quality Control Strategic Planning - Project Oversight - Business Writing - Administrative Support - Office Management Technical Support - Mail Management - Staff Management - Excel spreadsheets - Financial Services Executive Support - Business Correspondence - Interpersonal Communication - Resourceful 

Spreadsheet tracking - AS/400 - Project Planning - Phone Etiquette - Professional and mature

 Project Management - Multi-line phone proficiency - Work Coordination - Budget Preparation 

 PARTS MANAGER — Bill Smith Appliances

     October 2016 - Present

CRM CUSTOMER SERVICE MANAGER — Convergys

     November 2014 - October 2016

WAH TEC (WORK AT HOME TECHNICIAN) — Contract with DirecTV

     December 2013 - November 2014

CO OWNER — RCDE Enterprises LLC

     June 2008 - May 2013

OWNER — Satellite Secretary Services LLC

     June 2005 - May 2013

OFFICE MANAGER — Metropolitan Community Church of Greater Saint Louis

     February 2009 - December 2010

COMPLETED COURSEWORK TOWARDS MCSA CERTIFICATION — SoluTech Inc.

COMPLETED COURSEWORK TOWARDS MICROSOFT PROJECT CERTIFICATION — SoluTech Inc.

COMPLETED COURSEWORK TOWARDS XP MOUS MASTERS CERTIFICATION — SoluTech Inc.

COMPLETED COURSEWORK TOWARDS 120 CREDIT HOURS CLASSROOM TRAINING IN PREPARATION FOR MCSE EXAMS — Vatterott College | MO

COMPLETED COURSEWORK TOWARDS 980 HOURS OF INDIVIDUALIZED, HANDS-ON TRAINING IN COMPUTER TECHNOLOGY — CDI Career Development Institute | MO

COMPLETED COURSEWORK TOWARDS ADVANCED BLUEPRINT READING — Lewis and Clark Technical Schools | MO

COMPLETED COURSEWORK TOWARDS INDUSTRIAL MATHEMATICS AND EQUIPMENT — Lewis and Clark Technical Schools | MO

COMPLETED COURSEWORK TOWARDS CONFERENCE ON THE IMPLEMENTATION AND SETUP OF COMPANY-WIDE DISASTER RECOVERY PLANNING — Disaster Recovery Journal | FL

COMPLETED COURSEWORK TOWARDS CLASS WORK IN DESIGN AND SETUP OF HELP DESK AND MANAGE AND IMPROVE HELP DESK — Help Desk Institute | FL

COMPLETED COURSEWORK TOWARDS MICROSOFT OFFICE PRODUCTS – BASIC, SKILLED AND ADVANCED